Accessibility | Debt Freedom Way

AccessibilityStatement

Everyone should be able to use Debt Freedom Way, whatever their sight, hearing, mobility or way of thinking, and whichever tools they rely on. Below you will find what we do, the standard we aim to meet, and how to reach us when something is in the way.

  • Last updated: September 20, 2026
  • Written in plain language

Section 1: Made with everyone in mind

Nobody should be kept from a clear view of their options by a digital barrier. Our aim is for every visitor to make full use of Debt Freedom Way, regardless of ability, the assistive tools they use or the way they like to browse.

If we miss the mark, please tell us. Section 6 says how.

Section 2: Which standard we follow

We are working toward WCAG 2.1 Level AA, the accessibility standard issued by the W3C (the World Wide Web Consortium). It rests on four ideas, known together as POUR:

Perceivable

Content can be taken in by every visitor, for example through text alternatives for images and sufficient contrast between text and background.

Operable

All controls and paths through the site can be used by keyboard, by voice or with other input devices.

Understandable

Wording is plain, and the interface acts predictably from page to page.

Robust

Standard code keeps content usable with today’s assistive tools and gives it a good chance of working with future ones.

We test the site against the guidelines using automated scanners and manual checks, covering keyboard use, zoom and color contrast, and we correct the problems we find. Our intention is to test again whenever the site changes.

Section 3: Features that support you

The features below are meant to serve a range of needs and preferences:

Meaningful structureA logical heading order, clear page landmarks, and link text that describes its destination.
Keyboard accessNo mouse is needed, the focus outline is always shown, and the request form holds focus within it and can be dismissed with the Escape key.
Text alternativesImages that convey information carry descriptive alternative text, while graphics used only for decoration are skipped by screen readers.
Readable contrastColors for text and controls are chosen to satisfy WCAG AA contrast ratios, and contrast is measured as part of our testing.
Zoom and reflowContent can be enlarged to 400 percent, equal to a window 320 pixels wide, and folds into one column with no horizontal scrolling.
Skip link and reduced motionKeyboard users can jump past the header with a skip link, and animations turn off when a device asks for reduced motion.

Section 4: Where we still fall short

We want Level AA everywhere on this site, but some places may fall short. The issues we know about are:

  • The request form is a third-party component embedded in our pages, so we cannot fully control its accessibility. If it stops you from finishing, call (855) 259-1980 or email [email protected] and we will help you find a different route to a lender
  • Links to lenders and other outside sites lead to pages we do not run, and their owners are responsible for how accessible they are
  • Every change is reviewed, yet a barrier can still get through when pages are created or edited

Found a problem that is not listed? Please get in touch. We add each report to our improvement list.

Section 5: Tools and browsers we design for

Here is what we design for. Because we cannot test every pairing of browser and assistive tool, tell us if something fails for you.

  • Screen readers
    Semantic markup, labeled controls and a logical reading order, with NVDA, JAWS, VoiceOver (macOS and iOS) and TalkBack (Android) in mind
  • Keyboard only
    All features are reachable using only a keyboard, whether a standard or an alternative one
  • Voice control
    Controls have clear labels, and where visible text appears it matches the accessible name, which works with Apple Voice Control and Dragon NaturallySpeaking
  • Zoom and magnifiers
    Enlarging up to 400 percent keeps content in a single readable column on phones, tablets and computers

A recent version of Chrome, Firefox, Safari or Edge gives the best experience.

Section 6: Report a barrier

Whenever a page, control or piece of content is difficult to find or use, phone (855) 259-1980 or email [email protected]. We will investigate as quickly as is reasonable and, where we can, offer a fitting adjustment or an accessible alternative.

It is useful to tell us which page you were on, what you were attempting, and which browser or assistive tool you were using. Full contact details follow below.

That is the end of the statement. Back to the top
Debt Freedom Way

Want to talk about accessibility, or anything else, with a real person? Any of these ways will reach us.